Frequently Asked Questions

Q 1. What kind of products do you manufacture?
We make complete range of General and Special surgery instruments. Diagnostic Sets, Dental instruments, Aesthetics, Beauty Care and Holloware Instruments.

Q 2. Are your products supplied sterilized?
We do sell our products sterilized with a minor additional cost. That is for the sterilization paper.

Q 3. What kind of material is used for instruments?
We use Japanese and French Steel of 410, 420 and 304,303 and 304L types. Our steel is guaranteed.

Q 4. Which international quality certifications do you have?
We are certified to ISO 9001:2008. We comply with the EU derivatives of CE marking and fulfill USA FDA�s cGMP standards. FDA Owner Operator ID: 10032049. FDA Registration Number: 3008031244

Q 5. Do you accept orders for brand new and special items?
Our research and Development department welcome all sorts of suggestions, samples and drawing from our valuable customers for customized production.

Q 6. How long is your delivery time?
Usually we deliver in 2 to 8 weeks. However, it depends upon the type of products and the frequency of orders. For contractual orders we usually keep inventories for immediate delivery.

Q 7. What kind of packaging do you use for instruments?
Usually the products are packed in polythene bags and after wards packed in parcel boxes. We also use special packing as advised by the customers.

Q 8. What are your payment terms?
We work through advance payment or opening of irrevocable letter of credit L/C from a first class bank. Under special arrangements, and for our regular customer only, we also offer some credit facility.

Q 9. Do you provide private label services?
All kinds of etching, marking and stamping is available.

Q 10. What machinery do you have in your facility?
We have installed Rotary vibrators and have more than 27 kinds of media used for finishing of the instruments. We have our own sand blasting and are using the 220,230 and 250 grain size. We are the only company in Pakistan that is using High Energy machine for de burring of instruments. The advantage of using machines for finishing is that our products are polished even from the inside where hand work is not possible. We are also using belt grinder and pipe grinder from Denmark.

Q 11. What are your Bank Particulars?
Our Banker is Faysal Bank Limited.
If you wish to transfer payment (T/T) to us, then please choose on of the following methods, depending upon the currency of remittance:

PAYMENT PROCEDURE FOR US Dollars (US$):
Bank Detail:
Pay United States Dollars to Deutsche Bank Trust Company America, New York, USA.
SWIFT CODE: BKTRUS33

For Credit to:
Account#04176767 of Al Baraka Bank Pakistan Ltd Lahore, Pakistan.
SWIFT CODE: AIINPKKALHR

For Onward Credit to:
To Account# 0102126780011 of M/s: Ammad Surgical, Lahore at Al Baraka Bank (Pakistan) Limited
95-B, Hali Road Gulberg II Lahore, Pakistan.

PAYMENT PROCEDURE FOR EURO:
Bank Detail:
Pay Euro to Deutsche Bank AG Frankfurt Germany.
SWIFT CODE: DEUTDEFF

For Credit to:
Account#956164800 of Al Baraka Bank Pakistan Ltd Lahore, Pakistan.
SWIFT CODE: AIINPKKALHR

For Onward Credit to:
To Account# 0102126780011 of M/s: Ammad Surgical, Lahore at Al Baraka Bank (Pakistan) Limited
95-B, Hali Road Gulberg II Lahore, Pakistan.

Information On shipping mode and Charges?
Normally mode of shipment is �Air Freight�. Other services like Air Post Parcel, Sea Post Parcel, Courier and Door delivery are also available as requested by the customer.

Packing Details
Size of the cartons are:
12 Inches x 12 Inches x 9 Inches
12 Inches x 12 Inches x 12 Inches
12 Inches x 12 Inches x 16 Inches

Incase you have any further question you can always write to us at info@ammadsurgical.com